Shipping Policy

Order Processing

Orders are generally prepared on business days. Processing time is separate from carrier transit time and may be affected by product availability, order verification, peak periods, holidays, or unusual demand.

Shipping Options and Costs

Available shipping methods, charges, and estimated delivery ranges are displayed at checkout when supported for the destination. Estimates are not guaranteed delivery dates.

Tracking

When tracking is available, a shipping confirmation is sent to the email used at checkout. Tracking may take time to update after the label is created, and some carriers provide limited milestone scans.

Delivery Delays

Carrier operations, customs review, weather, transportation disruption, holidays, remote destinations, and events outside our reasonable control may affect delivery. We will provide available information but cannot guarantee carrier timelines.

Customer-Provided Delivery Information

Customers are responsible for providing complete and accurate delivery details at checkout. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins and may charge reasonable reshipment costs when a package is returned because of customer-provided information.

International Orders

Where international shipping is offered, customs duties, import taxes, brokerage fees, or local charges may apply. Unless checkout states otherwise, these charges are the recipient's responsibility and are not controlled by Aurexona.

Lost, Stolen, or Delivered Packages

If tracking shows an unusual delay or a package cannot be located, contact us so we can review available carrier information. If tracking shows delivered, check the delivery area and with household members or the carrier before contacting us. Resolution depends on the circumstances and applicable carrier procedures.

Split Shipments

Items in one order may arrive in separate packages and may have separate tracking information.

For questions, contact service@Aurexona.com.