FAQ

Frequently Asked Questions

How can I place an order?

Select a product, choose any available options, add it to your cart, and follow the checkout instructions. An order confirmation is sent after checkout is completed successfully.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.

How can I track my order?

When tracking becomes available, it will be sent to the email used at checkout. Tracking activity may take time to appear after a shipping label is created.

When will my order arrive?

Delivery estimates vary by destination, product availability, carrier operations, customs review, weather, and other factors outside our control. Review the Shipping Policy for more information.

What if my order is damaged, incorrect, or incomplete?

Email us promptly with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate next steps.

What is your return process?

Review the Return Policy and contact us before sending anything back. Returns sent without authorization may not be accepted.

Which payment methods are accepted?

Available payment methods are displayed at checkout and may vary by location or device.

For questions, contact service@Aurexona.com.